Frequently Asked Questions
Everything you need to know about your Sugar Bunny Shop order.
When will my order ship?
Most orders are processed and shipped within 3-5 business days. During new collection launches or holiday seasons, please allow up to 7 business days for processing.
Do you ship internationally?
Yes! Sugar Bunny Shop ships to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain items like face masks and mystery bags are final sale.
How do I care for my Sugar Bunny apparel?
To keep your items looking cute for longer, we recommend machine washing on a cold, gentle cycle and hanging to dry. Always turn printed garments inside out before washing.
Can I change or cancel my order?
Orders can be changed or canceled within 1 hour of placement. After that window, our warehouse team has likely already begun processing your package.
Are your products ethically made?
Absolutely. We work closely with manufacturers who prioritize fair labor practices and high-quality materials to ensure every piece is made with love and care.